Terms of Service of the WGM Service

1. Definitions

• Service (WGM, Website Growth Manager) — the multi-tenant SaaS platform available at https://wgm.49port.ru and provided on a subscription basis.
• Operator — Individual Entrepreneur Marina Vladimirovna Sleptsova (details set out in the introduction).
• User (Client) — an individual, legal entity, or sole proprietor that has registered an account and accepted these Terms.
• Organization — a workspace within the Service created by the User to manage projects and team access.
• Project — a website (domain) connected by the User together with its associated analytics sources.
• Subscription — the plan and access period selected by the User for the Service's features.
• Write-back — the function of applying changes to the Client's website (for example, title and meta description tags), performed solely after the Client's explicit approval.

2. Subject Matter and Acceptance of the Offer

The Operator provides the User with remote access to the WGM Service under a software-as-a-service (SaaS) subscription model, and the User undertakes to comply with these Terms and to pay for the selected subscription. The Service is not an online store, a product catalog, or a delivery service, and does not involve the sale of goods.

These Terms constitute a public offer within the meaning of Articles 435 and 437(2) of the Civil Code of the Russian Federation. Acceptance of the offer and full and unconditional agreement to the Terms is deemed to occur upon the User performing any of the following: registering an account, creating an organization or project, ordering or paying for a subscription, or actually using the Service. Upon acceptance, an agreement is concluded between the Operator and the User on the terms set out herein.

Before commencing use, the User is given the opportunity to review these Terms, the Privacy Policy, and the Data Processing Agreement (DPA); acceptance is recorded by ticking the relevant box and/or by performing the actions listed above. Consent to the processing of personal data is given separately in the manner provided in the Privacy Policy.

If the User does not agree with any provision of the Terms, the User must refrain from using the Service.

3. Description of the Service

The Service provides tools for working with the Client's website, including:

• technical and SEO audit of the Client's website;
• semantic clustering of queries;
• tracking of website rankings;
• connection of the Client's official analytics sources (Google Search Console, Google Analytics 4, Yandex.Webmaster, Yandex.Metrica) via the OAuth protocol;
• generation of AI-based recommendations for improving the website;
• secure application of changes to the Client's website (write-back, e.g., title and meta description tags) — only after the Client's explicit approval;
• optionally, a GEO function (assessment of brand visibility in AI assistants).

The set of features depends on the selected plan. The Operator may develop, modify, supplement, or discontinue individual features of the Service, notifying Users of material changes in the manner provided in these Terms.

If the discontinuation or material restriction of a feature affects a subscription period that has already been paid for, the User may, at its option: continue using the Service on comparable terms, obtain a recalculation for the part of the services not rendered, or terminate the agreement with a refund for the unused period.

4. Account and Organization Registration; User Requirements

To use the Service, the User registers an account by providing a name and email address and setting a password (the password is stored as a hash), and creates an organization and a project (the User's own website). The User undertakes to provide accurate and current information and to keep it up to date.

• The User must have the legal capacity and authority necessary to enter into the agreement; when acting on behalf of an organization, the User must have the relevant authority.
• The User is responsible for keeping account credentials secure and for all actions performed under the User's account.
• The User must promptly notify the Operator of any unauthorized access to the account.
• A single account may manage multiple organizations and projects; team access is governed by role-based access control (RBAC).

5. Subscription, Payment, Renewal, Cancellation, and Refunds

Access to the Service's features is provided on a subscription basis according to the selected plan and period. Current pricing and feature sets are published within the Service.

• The subscription price is stated within the Service in Russian rubles (for certain plans — in another currency with conversion under the Service's rules). The Operator applies a special tax regime; invoices are issued without VAT unless expressly stated otherwise.
• Access to paid features is provided after payment for the selected period has been received.
• Subscriptions are paid through payment providers (bank cards/online payment). Full card payment details are processed by the payment providers; the Operator does not store full card details.
• A subscription may renew automatically for the next period where the selected plan so provides. The Operator notifies the User in advance (no later than 3 (three) days before the charge) of the upcoming auto-renewal, its period, and amount via available channels of communication. The User may disable auto-renewal in the settings at any time before the charge date; disabling takes effect immediately and without penalties.
• Cancellation stops further charges; access to paid features continues until the end of the already paid period unless the plan states otherwise.
• If an automatic charge fails, the Operator may suspend access to paid features until the debt is settled; data is retained for the periods stated in the Privacy Policy.
• A consumer may, at any time, withdraw from the service and demand a refund of the amount paid, less the Operator's actually incurred costs in proportion to the volume of services rendered (Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights"); the refund is made within 10 (ten) days of the demand. For business Users and legal entities, the refund procedure is determined by the terms of the selected plan and the agreement of the parties.
• The Operator may change pricing; changes do not apply to a subscription period that has already been paid for.

Where the User is a consumer (an individual using the Service for personal purposes unrelated to business activity), the User retains the rights granted by mandatory consumer-protection law, including the right to withdraw from the agreement and obtain a refund less the Operator's actually incurred costs, in the manner provided by law. This section applies subject to, and does not limit, such rights.

6. Acceptable Use and Prohibitions

The User undertakes to use the Service in good faith and in accordance with applicable law. In particular, it is prohibited to:

• connect to the Service websites and analytics sources for which the User does not hold lawful rights and authority;
• use the Service to infringe third-party rights or applicable law, or for any unlawful activity;
• attempt unauthorized access to the Service, its infrastructure, or other tenants' data, or to circumvent isolation and security mechanisms;
• create excessive load disrupting the Service, or perform automated data collection outside the intended features;
• reverse engineer, copy, resell, or grant third parties access to the Service outside the terms of the plan;
• upload malicious code or data whose processing would violate the rights of data subjects or other legal requirements.

Breach of this section may result in suspension or termination of the agreement as set out below.

7. Connection of Third-Party Services and Client Responsibility

For certain features, the Service connects the Client's official analytics sources (Google Search Console, Google Analytics 4, Yandex.Webmaster, Yandex.Metrica) via the OAuth protocol. Access tokens (access/refresh) are stored in encrypted form.

• By connecting third-party services and a website, the Client confirms that it holds the lawful rights and authority over the relevant website, analytics accounts, and the data provided.
• With respect to the Client's website and analytics data (page URLs and content, GSC/GA4/Webmaster/Metrica metrics, OAuth tokens, audit results, and recommendations), the Operator acts as a processor on the Client's instructions; such processing is governed by the Data Processing Agreement (DPA).
• To provide the service, the Operator engages sub-processors and other recipients (including analytics platform providers, LLM providers accessed via a proxy, payment providers, an email-sending service, an error-monitoring service, hosting, and object storage). The current list of sub-processors is maintained in a sub-processor register and may be updated; the terms of their engagement are governed by the DPA.
• Use of third-party services is also governed by their own terms; the Operator is not responsible for the actions, availability, or policy changes of third parties (Google, Yandex, etc.).
• The Client is responsible for having the necessary legal bases and consents for the data it connects to or uploads into the Service, including with respect to personal data of third parties (for example, visitors to the Client's website) that may be contained in the connected data and analytics; the Client, as controller (operator), is responsible for the legal basis and for informing such individuals.

8. Write-back Function: Changes to the Client's Website

The Service may propose changes to the Client's website (for example, title and meta description tags). Any application of changes (write-back) is performed solely after the Client's explicit approval of the specific changes.

• The Client decides at its own discretion whether to apply the proposed changes and is responsible for their content and selection.
• The Operator does not guarantee that applied changes will lead to any particular results.
• The Client must maintain backups of its website and hold the rights to make changes.
• The Operator is responsible for the correctness of the technical implementation of the change-application mechanism; the Operator is not liable for consequences caused by the content of a change approved by the Client or by the state or configuration of the Client's website.

9. Intellectual Property

The exclusive rights to the Service, its software code, design, databases, trademarks, and other intellectual property belong to the Operator or its licensors. The User is granted a limited, non-exclusive, non-transferable right to use the Service for the duration of the subscription and within its functionality.

The Client's content (the website, its content, analytics data, and materials uploaded or connected by the Client) remains the property of the Client. The Client grants the Operator the right to process such content to the extent necessary to provide the services and operate the relevant features of the Service. With respect to personal data contained in the Client's content, the Operator processes it as a processor on the Client's instructions under the DPA; this intellectual-property provision does not alter the controller/processor (operator/processor) allocation.

10. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. The Operator makes no warranties other than those expressly required by applicable law.

• The Operator does not guarantee any particular results, including growth in search engine rankings, increased traffic, leads, sales, or other business metrics.
• The Service's recommendations, including AI-based recommendations, are informational; the decision to apply them rests with the Client.
• The Operator does not warrant uninterrupted or error-free operation of the Service but uses reasonable efforts to maintain its availability.
• The Operator is not responsible for the operation, availability, or policies of third-party services and providers.

The provisions of this section apply to the extent permitted by applicable law and do not exclude or limit warranties or rights granted to consumers by mandatory provisions of law.

11. Limitation of Liability

To the extent permitted by applicable law, the Operator is not liable for indirect damages, lost profits, loss of data, or loss of goodwill arising in connection with the use of, or inability to use, the Service.

The limitation of the Operator's aggregate liability to the amount actually paid for the subscription during the three (3) months preceding the event giving rise to liability applies only to Users that are not consumers (business Users and legal entities). In relations with consumers, damages are compensated to the extent provided by the mandatory provisions of consumer-protection law, without the said limitation. In any event, these limitations do not apply to liability for the Operator's intentional breach or gross negligence (Article 401(4) of the Civil Code of the Russian Federation), nor in other cases where liability cannot be limited under mandatory provisions of law.

12. Suspension and Termination

• The Operator may suspend or restrict access to the Service in case of a breach of these Terms by the User, a security threat, non-payment of the subscription, or where required by law; where feasible, with prior notice.
• The User may stop using the Service and delete the account at any time via the settings or by contacting the Operator.
• Upon termination, access to paid features ceases; processing and storage of data after the end of the relationship are carried out in accordance with the Privacy Policy, the DPA, and statutory retention requirements.
• Termination of the agreement does not release the User from obligations that arose prior to termination.

13. Changes to the Terms

The Operator may amend these Terms. The current version is published within the Service with an effective date. The Operator notifies Users of material changes no less than 14 (fourteen) days before they take effect, by available means (for example, by email or through the Service interface). If the User does not agree with the new version, the User may terminate the agreement before it takes effect, with a refund for the unused paid period. Changes that worsen a consumer's position do not apply to a period already paid for. Rights and obligations that arose before the changes take effect are governed by the version of the Terms in force at the time of acceptance. Continued use of the Service after the changes take effect constitutes the User's agreement to the new version.

14. Personal Data, Security, and Cookies

Personal data is processed in accordance with the Privacy Policy and, in respect of processing on the Client's instructions, the Data Processing Agreement (DPA). With respect to the User's account data (name, email, organization, projects, activity logs, IP, cookies), the Operator acts as the operator/controller (operator under Federal Law No. 152-FZ and controller under the GDPR); with respect to the Client's website and analytics data, the Operator acts as a processor on the Client's instructions.

The legal bases for processing are, as applicable: performance of the agreement, the data subject's consent (including for cookies, analytics, and marketing), legitimate interest (security and improvement of the Service), and compliance with a legal obligation. Data subjects are granted the rights provided by applicable law (under the GDPR — access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and lodging a complaint with a supervisory authority; under Federal Law No. 152-FZ — access, correction, blocking, deletion, withdrawal of consent, and complaint to Roskomnadzor or a court). The procedure for exercising these rights is set out in the Privacy Policy.

The Service does not take decisions in respect of data subjects based solely on automated processing that produce legal effects concerning them or similarly significantly affect them (Article 22 of the GDPR); the application of recommendations and the write-back function is carried out by a human decision — that of the Client.

The Operator applies organizational and technical safeguards: encryption of secrets and tokens, role-based access control (RBAC), logging, backups, and tenant isolation. The primary processing of the personal data of Russian citizens (recording, systematization, accumulation, storage, updating (modification, alteration), and extraction) is carried out using databases located within the territory of the Russian Federation (Article 18(5) of Federal Law No. 152-FZ); subsequent cross-border transfers under the GDPR are carried out subject to appropriate safeguards (for example, Standard Contractual Clauses — SCC).

Cookies: strictly necessary cookies (authentication, session, security) are used without consent; analytics and, where applicable, marketing/recommendation technologies are used only after consent via a banner. Consent may be changed or withdrawn in the cookie settings. Where recommendation technologies are used (Article 10.2-2 of Federal Law No. 149-FZ), the rules for their use are disclosed separately; the primary means of opting out is managing cookies/settings.

15. Governing Law and Dispute Resolution

The relations between the parties are governed by the laws of the Russian Federation, without prejudice to mandatory data-protection and consumer-protection rules applicable to users from other jurisdictions (including the GDPR). The parties shall seek to resolve disputes out of court through negotiations; a claim is sent to the Operator's email address set out in the introduction to these Terms (ya@49port.ru) and is considered within 30 (thirty) days of receipt. For consumers, compliance with the pre-litigation claim procedure is a right, not an obligation; a consumer may bring a claim before the court of its choice in accordance with Article 17 of the Law of the Russian Federation "On Protection of Consumer Rights" (at the consumer's place of residence or stay, the Operator's location, or the place where the agreement was concluded or performed). For business Users and legal entities, failing agreement, the dispute is resolved by the competent court at the Operator's location.

16. Final Provisions and Date

If any provision of the Terms is held invalid, the remaining provisions remain in force. These Terms apply together with the Privacy Policy, the DPA, and other Service documents. In the DPA, these Terms are also referred to as the "Terms of Use" and the "Main Agreement".

Legally significant communications are sent by the Operator to the email address specified by the User in the account, and by the User — to ya@49port.ru; a communication is deemed received on the day it is sent to the current address. The User must keep its contact details up to date. This offer is valid indefinitely until revoked or amended by the Operator.

Effective date: June 25, 2026.